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The Problem

In 2010-11 Brisbane and surrounding areas were hit by catastrophic floods. Like the Victorian bushfires in 2009, the resulting claims placed great strain on Insurers’ claim departments. It is difficult to ramp up limited resources quickly – but at the same time the eyes of the media are focused on insurance industry response. Resourcing requirements loom large and a range of options (new hires, temps, outsourcing) are considered.

The Solution

One of our clients wanted to focus their limited resources on their new catastrophe claims. The problem with that is older claims would start to backlog unless they accessed additional resources. Instead of gearing up internally the insurer turned to Proclaim to assist with managing the older claims and any new claims that were not flood related.

The Result

Our client’s brokers still received strong service on existing claims. Our client was able to shift their focus – in the short term – to the high profile flood claims.
Service commitments on existing claims were met while the client was able to excel on new high profile losses. The client was spared increasing their operational costs if they had hired and trained contractors.

Our costs were allocated to files and to the Loss Ratio so operational costs were contained. Some of our local insurer clients work with Proclaim to balance their workloads so in times of peaks in claims volumes they can outsource overflow claims to us. Our experience is we can gear up quickly, we can work with the insurers system if required or we can utilize our system and set up trust accounts and reporting in quick time. In addition, we can usually allocate our cost to the claim so operational spend is not increased and our costs are attached to the Loss Ratio.

Proclaim News

This is the place for all Proclaim and industry related news we feel you should know about. Updated regularly, it's your one stop shop to be ahead of the game when it comes to commercial claim management.

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The Propound

The latest from Jon Broome our Managing Director and Proclaim staffers. Musings on life, business, finance, economics, world issues, what we've been up to and some random fun stuff too! Desert island discs anyone?

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Proclaim Collection

Since 2003 we have been building an art collection. The focus is on current contemporary works and has formed a strong connection between Gertrude artists, alumni, staff and the good folk of Proclaim.

“There are too many accidents that can befall life on a single planet.”
Stephen Hawking
Stephen Hawking