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The Problem

We like to work with insurance brokers to understand their clients claim problems and devise innovative solutions that improve efficiency and cut claim costs – ultimately saving time and money for both broker and client. We are commonly approached by brokers when their clients premiums are escalating or deductibles are increasing in programs like public liability, property or fleet motor. We can devise training and process improvements to ensure brokers clients are more attractive risks for insurers.

Proclaim was appointed as the new motor vehicle claims manager to a large commercial fleet of vehicles. The brief was to work with the broker and client to create a new and better claim process which provided high levels of service and efficiency but also cut the cost of risk.

The Solution

We had several meetings with the broker and the client (risk and fleet management departments) so we could understand the current process and what the client wanted before we developed a tailored program that met their objectives, which included:

    • Creating a new incident claim notification program, with revised incident forms and user guides including accident guide and contact requirements for all drivers
    • Setting up a multiple motor vehicle repairer network and an independent assessor panel
    • Training the client’s employees
    • Utilising online quoting and digital images for desktop assessments
    • New improved procedures for the process of recoveries of damages from third parties
    • Improved risk management in recurring hazards and recidivists
    • Creating new tailored reports for financial and risk management

The Result

The new processes drove costs down by 25% in the first year; the client’s drivers received a higher level of service and support; and with more proactive claims service and better reporting the client and their broker felt more in control of their risk.

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This is the place for all Proclaim and industry related news we feel you should know about. Updated regularly, it's your one stop shop to be ahead of the game when it comes to commercial claim management.

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The Propound

The latest from Jon Broome our Managing Director and Proclaim staffers. Musings on life, business, finance, economics, world issues, what we've been up to and some random fun stuff too! Desert island discs anyone?

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Proclaim Collection

Since 2003 we have been building an art collection The focus is on current contemporary works and has formed a strong connection between Gertrude artists, alumni, staff and the good folk of Proclaim.

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“There are too many accidents that can befall life on a single planet.”
Stephen Hawking
Stephen Hawking