Dedicated To Excellence
We believe there is great power in the claim process. We aim to use our technical expertise to achieve superior results for our customers.
Raafat Ishak |
- We often receive feedback from brokers such as “once again, excellent service from Proclaim” and even praise from our competitors amongst brokers who run competing claims services. Our claims service has often been cited as the reason why policy holders continue to insure with our clients. In a recent example, a broker moved an insured to another insurer which did not assist with management of claims under the excess. By the following year, the same insured had requested that its insurance again be placed with our insurer client.
- Recently, we received notification of a new claim and the incident had occurred six months earlier. As the incident was not reported to us at the time, there was no record of the incident on our system. Our client advised Laika of the claim as the claimant was seeking reimbursement of her broken glasses. Laika immediately called the client to discuss and then made a call to the claimant and advised her that we were happy to assist her. This was all completed within 15 minutes. The client was very satisfied with our dedication to excellence in our service and they sent an email stating “Thanks, appreciate the quick follow-up”.
- This was the first claim Eugenia was assigned at Proclaim. The Claimant was part of a production in 2004 at the our client’s Theatre. The Claimant claimed that she injured herself during a performance at the Theatre while exiting a moving stage. She had received $97k in workers compensation benefits at the time of lodging her Statement of Claim. The claimant made a claim against our client on the basis that they were responsible for building the stage. Proclaim instructed lawyers to protect the client’s interests whilst we instructed investigator Ian Anderstrem to look into the matter. We ascertained that the Theatre had hired the venue out as a ‘clean skin theatre ‘ which means that the venue was clean and the Production Company were responsible for building the stage. It also turns out the claimant was outside the limitation period. Our lawyers were given instructions to make a Calder bank offer to the claimant to consent to a default judgement in favour of our client with each party to bear their own costs. The Claimant accepted the offer and the matter has now been finalised. In the end with rapid investigations, excellent teamwork and strong arguments ventilated to the claimants solicitors, the case was resisted without payment to the claimant. In addition, we did not even have to file a defence nor did we attend court for any motions, so there was a great cost saving over the more traditional approach. We also occasionally have some fun!
- A Claimant bought chocolate milk from a vending machine at a shopping centre and immediately was nauseous and vomited uncontrollably on the 1st sip. First notification was a lawyers letter with no medical receipts saying, "in the interest of an economic and efficient resolution...will accept damages in the sum of $12,500 inclusive of costs and medical expenses." Marianne referred the lawyer to the vending machine operator who she called to pre-warn. The vending machine operator told Marianne the lawyer said not to worry because they were after the owner of the shopping centre as they have more money, and for all they knew there was an electricity fault at the centre & thus the vending machine was not cooling. The vending machine operator told the lawyer that may be so but it's irrelevant as the chocolate milk was long life UHT & did not need refrigerating! We advised the claimant that we were not liable and he had no injuries and the claim went away.
St Marys District Band Club -Narelle Campbell, Secretary
“Having a company like Proclaim on our side enables us to utilise their expertise and professionalism on a daily basis without all the hassle. They have an excellent team with a fundamental knowledge of all our insurance matters. Dealing with Proclaim is such a pleasure because they certainly make my job so much easier”.
Mirvac Hotels - Tom Bloomfield, General Manager The Sebel Melbourne
“Since aligning ourselves with Proclaim, we have been able to provide our customers with seamless handling of any incidents that have arisen, while allowing our managers to focus on their key objectives without distraction. Their reporting system is very simple to use and Proclaim understands the 24/7 demands of our business. Rarely have we encountered a business partner that has delivered so effectively on their promise”.
Jones Lang Lassalle - Helen Tsernakis, Centre Manager
“I have found Proclaim to be a great help in dealing with any incidents that occur within our shopping centres, whether it be to provide assistance or handing the matter on our behalf. If the matter is urgent and Proclaim are looking after a particular file, they deal with it in a professional manner and continuously provide updates as required”.