Going Beyond
“Then he almost fell flat on his face on the floor
When I picked up the chalk and drew one letter more!
A letter he never had dreamed of before!
And I said, “You can stop if you want with the Z
Because most people stop with the Z
But not me!
In the places I go there are things that I see
That I never could spell if I stopped with the Z.
I’m telling you this ‘cause you’re one of my friends
My alphabet starts where your alphabet ends!”
Dr. Seuss – ON BEYOND ZEBRA
Going Beyond:
Selina Ou Paper Phoenix 2003 |
- An underwriter we manage claims for was concerned about the rising costs of workers compensation recovery claims. However they had no data to support their concerns and approached us to see if we had any information to help them. As a result, we created a new field in our database for workers compensation recoveries, and interrogated our existing claims to determine trends in the different jurisdictions in Australia. We were able to demonstrate to the underwriter that these types of claims were, on average, 5 times more severe than your standard claim (around $100,000 in NSW). This helped them to understand appropriate deductible levels in underwriting their risks.
- At 3am during World Youth Day Laika received an urgent phone call on her personal mobile phone from a WYD Home Host organizer. An elderly woman who was staying with one of their home hosts had fallen and fractured her arm and was being transported to hospital by ambulance. The Home Host Organiser was worried and did not know exactly what to do. Laika immediately advised the organizer of the relevant protocols and after asking several questions was able to ascertain that the woman was being looked after as well as could be hoped, and that she had travel insurance. Ultimately it was understood the injury was as a result of an unfortunate accident and the woman pursued a claim with her travel insurer.
- Our Insured was a large corporate group with multiple entities. Proclaim acted as claims managers for the insurer to that group. When James was dealing with a claim he noticed that similar issues had arisen in the past. James prepared a letter dealing with the issues surrounding the claim and provided research material to highlight ways in which the issue could be rectified in future. The insured then used the research material for their internal website. The result being that we minimised the future prospect of similar claims arising while educating staff on hazards. A good example of going beyond the handling of the claim.
- The Insured was a Real Estate Agent who was brought into a small claim dispute with the purchaser of a residential property that made a raft of allegations against the insured in relation to what they said was a fixture which had been removed from the property post signing of the contract. Legal representation was not available in the tribunal. Proclaim, in conjunction with the insurer, were able to assist the insured to draft relevant submissions to the tribunal which enabled the insured to successfully defend the claim. No legal or other settlement costs were incurred by the insured.
Mirvac Hotels - Tom Bloomfield, General Manager The Sebel Melbourne
“Since aligning ourselves with Proclaim, we have been able to provide our customers with seamless handling of any incidents that have arisen, while allowing our managers to focus on their key objectives without distraction. Their reporting system is very simple to use and Proclaim understands the 24/7 demands of our business. Rarely have we encountered a business partner that has delivered so effectively on their promise”.
Ipoh Management Services Pty Ltd - Fiona Ewing, QVB Retail Manager
“It is always reassuring to know we can rely on Proclaim to follow-up on our incident reports in an efficient, professional and timely manner. Once our reports are submitted to Proclaim we know we are in good hands - they always have the right solutions and advice and take quick, appropriate action to avoid claims!”