News & archive


  • Proclaim Art Series – Paul and “Future Man”

    One of the most interesting aspects of life and human behaviour, to me, is how an individual’s immediate environment directly effects their mindset, and by extension their expression, interpretation, and output. It can be seen in every part of our

  • Congratulations Lendlease!

    Yesterday Erica Armoutoglou and I had the pleasure of meeting up with the team from Lendlease Risk and Insurance, Trevor Cuthbert and Veronica Osborne, who have been valued clients for more than 8 years.  We met in their impressive Barangaroo

  • An Evening with Hillary Clinton

    There’s no doubt that Hillary Clinton is the embodiment of a change maker. She captivated the audience with her journey – sharing the values and passion for democracy and human rights which informs the leadership decisions she makes. She talked

  • Be adaptive or be left behind!

    I recently attended a function and had the pleasure of meeting special guest speaker Ky Furneaux. I’ll admit to not knowing much about Ky – which is a surprise –  considering she has quite a remarkable story. It is one

  • Reserving training session

    At Proclaim we are doing monthly internal training sessions on some of the important business processes that go into the making of a successful claim. This week Maria Rosman gave us a refresher on Reserving, which insurers often consider to

  • Proclaim Art series – Evie & Mu Variations

    In my personal creative wanderings, I have developed something of a theory, an idea of what sets certain compositions, be they musical, written, performed, or visual, above the metaphorical ocean of artistic expression available in this modern world of ours.

  • Steadfast Convention – Melbourne 2018

    I had the pleasure of attending the One World Steadfast Convention this week which allowed me the opportunity to mingle with like-minded industry professionals and attend some informative discussions held by an array of industry leaders. It was very interesting

  • A Cinderella verdict for Cleaners – inspections need not be perfect

    A recent case, Woolworths Ltd v McQuillian [2017] NSWCA 202 (14 August 2017) has deemed that Cleaners do not have to be perfect, just adequate. It clarified that “reasonable conduct” – not ” perfection” is what occupiers need to prove.

  • The Annual Proclaim Easter Egg Hunt

    The Olympics, FIFA World Cup, The Ashes… These are competitions that have stood the test of time. But only the truly competitive can handle… The Proclaim Easter Egg Hunt! Each year Proclaimers search, hunt, scramble for Easter Eggs hidden all

  • PIPA Training session

    The Corporate Team recently had a training session with Meridian Lawyers on the Personal Injuries Proceedings Act (“PIPA”). The main area covered in this session was disclosure of documents. We generally have a lot of issues with disclosure regarding PIPA.

  • Discussion group – Add me on Snapchat – But beware, someone may be watching!

    Yesterday our Tim Kasem, Account Manager – Liability held a discussion group on the use of social media and open source data technology as a claims investigative and validation tool. With the assistance of Lilian See of Wotton and Kearney

  • Lloyd’s Coverholder conference March 8

    Richard Thomas and Jon Broome attended the Australian Lloyd’s Coverholder Conference for 2018 in Sydney, with around 150  agents, insurers, TPAs and Lloyd’s representatives.   So what were the take-aways, noting we attended hoping to hear about opportunities for Proclaim

  • International Women’s Day at Proclaim

    Today, 8 March,  is International Women’s Day. It was started to celebrate women in cultural, economic, social and political arenas and their achievements. There is much evidence showing the benefits of hiring women in business, such as leading increased innovation

  • Proclaimers and Art

    In the vastness of time and space, humanity as we know and understand it is but an inconceivably small speck of dust not long ago swept from the shoulder of whatever omnipresent deity, or lack thereof, one chooses to believe

  • Mitigating costs when dealing with credit for hire organisations

    Generally, when a motorist has an accident that isn’t their fault, they are entitled to a replacement vehicle while their car is being repaired. A like for like replacement from a mainstream rental company is what we usually see, but

  • Artist floor talk – Noriko Nakamura

    Proclaim welcomed Mark Feary, Creative Director at Gertrude, with artist Noriko Nakamura to celebrate the unveiling of the Proclaim acquisition from Gertrude Contemporary for the 2017 year. The sculpture, carved from limestone, took over 3 months to make and was done

  • Social Media and Insurance claims

    Social media has exploded and has had a profound effect on many of us and how we live our day to day lives. Through the proliferation of platforms like Facebook, Instagram and Twitter, we all now have the ability to

  • FIFA ’18 tournament

    Barry Nilsson invited Proclaim, brokers and underwriters to participate in their annual FIFA 18 tournament at their offices located in Brisbane, Sydney & Melbourne.   After carving through his opponents in the Melbourne office, including his colleague Kelvin Hui 4-0

  • Visit to Lloyd’s of London

    Proclaim is a third party administrator which means we handle claims for insurers who wish to outsource their claims functions. The majority of our clients are Lloyds insurers. On a recent trip to London, my colleague Kelvin Hui and I

  • Shifting sands in the slip and fall world – Corporates brace themselves for a hard market

    As a New Year’s Resolution we recommend reviewing your public liability insurances and processes, as the signs that the public liability insurance market is starting to harden are becoming more noticeable. On a weekly basis, we are hearing that it

  • Top 5 ways to act prudently ….

    For various reasons, at some point you might hear the phrase “act as a prudent uninsured”.   Perhaps insurers are considering your claim, but have not yet been able to determine whether the policy has been triggered.  It may be

  • Claims preparers: The Good, The Bad and The Ugly

    The way in which a claim is prepared and presented by an insured to an insurer is often an indication of how the life cycle of the claim will progress.   A standard commercial property insurance policy requires the insured

  • VWA recovery claims discussion group

    Proclaim held a discussion group today on Victorian Work Authority recovery claims, presented by HWL Ebsworth. Here were the top 3 take-aways: –   1. Investigate contractor incidents Often the focus is on visitors and patrons who may be involved

  • Christmas and Retail- higher foot fall, more fall feet

    So for retail the festive season is busy… Our data trending analysis with our larger retail clients show that the summer season is always the busiest period for foot fall which leads to more personal injury and property damage claims. It’s also summer time which means more shoppers

  • PI vs GL Discussion Group – Brisbane

    Richard Thomas and Jon Broome of Proclaim, in  conjunction with Paul Spezza from Wotton and Kearney, presented in Brisbane last Friday to a large group of clients and friends on the blurred lines between Liability policies and PI policies. Some

  • Top 5 Causes of Property Damage

Releasing CCTV footage – should you or shouldn’t you?

  In today’s litigious climate we find that the vast majority of our clients utilise closed circuit television or CCTV as a means of monitoring theft and other crimes as well as providing images for scrutiny in the event of

  • Halloween at Proclaim

    Proclaim’s End of Month drinks is not only an opportunity for all of the teams within the company to socialize, but also acknowledges individual Proclaimers who went above and beyond that month. This month, through the wonderful organisation of Proclaim’s social

  • Should I say sorry?

    …. A customer walks into a pizzeria. They are eagerly scanning the blackboard menu which hangs above the counter. Decision made, they move forward to place an order, eyes still half on the overhead menu, and mind on getting home

  • Is the insurance industry keeping its claims promise?

    Insurance like most businesses has a keen focus on generating profit as at least one of their drivers. While there is nothing intrinsically wrong with a focus on increasing revenue and cutting costs, this can lead to unintended consequences if

  • XL Catlin Knowledge Hub – Resilience in the Face of Disaster

    I really enjoyed this event hosted by XL Catlin and learned a lot!  While there was a very interesting presentation on Risk Engineering my top 5 take-outs centred around Insurtech discussions:   Top 5 take-outs AI and Robotics.  It’s important

  • Day out at Melbourne Zoo with Mirabel Foundation

    On October 3rd, a small group of us from Proclaim spent the day volunteering with the Mirabel Foundation.  For those of you who aren’t familiar, the Mirabel Foundation assists children who have been orphaned or abandoned due to parental illicit drug

  • Proclaim at the ANZIIF Liability Conference 2017

    Dianne Nguyen attended the ANZIIF Liability Conference held at the Dockside Cockle Bay Wharf on 10 October 2017.   The top 5 take aways from the Conference were as follows: Worker injury recovery claims continue to be on the rise

  • Art at Proclaim

    We try and keep The Proclaim Collection rich and interesting by having an annual rearrangement, incorporating any new works, and inviting an artist in to share their insights on works in the collection. So last Thursday we were privileged to have

  • Top 3 issues in Cyber insurance and coverage

    Whether we like it or not, cyber liability is a risk which can affect all industries, and can do so in quite severe ways. We write below on three issues and areas that have been in the news and how

  • Dive In Festival – Diversity and Inclusion in Insurance

    Marianne recently attended Dive In – The Festival for Diversity and Inclusion in Insurance. The event was on Innovation Through Diversity, sponsored by XL Catlin. The key theme was that we need a diverse workplace so everyone can flourish and

  • Back to Basics: Claim Mitigation

    Although it seems to be something quite obvious, it is all too often that we see insureds failing to take any mitigating action after an event, which increases and sometimes even creates losses that could have been avoided. Lack of

  • Top 5 Industries for Cyber Claims

  • Proclaim’s 2017 Emerging Leaders Program

    Welcome to Proclaim’s new emerging leaders, who will be part of a 9 month leadership program coordinated by Jon Broome with a mix of internal and external resources. Concepts to be covered include leadership, communication, strengths, resilience, coaching, inspiring performance,

  • Proclaim at YIPs Trailblazers Leadership event – 21 September 2017

    Last night Proclaim attended the Young Insurance Professionals (YIPs) Trailblazers event, Learn to Soar with Insurance Leaders. The panel, which included Andrew Boal from Willis Towers Watson, Donna Walker from CGU and Gary Gribbin from Insurance House, discussed leadership, building a

  • How a TPA can help you – stakeholder relationship

    Managing claims from end to end can often be a great and rewarding experience for a claims manager, but for those other parties who are also involved, it can be a daunting and unfamiliar experience. As I was writing this

  • Georgina and Jon at the AON Health Symposium, Sydney, 14 September

    Jon’s three takeaways: First, Health is clearly at the forefront of the cyber risk threat. This is explained by the value of the patient records that health companies maintain. As opposed to credit card records that can enable simple theft,

  • Proclaim Discussion Group – blurred lines between GL and PI

    Proclaim’s September Discussion Group focused on the increasingly blurred lines between General Liability policies and Professional Indemnity policies. The discussion was led by Ananya Tiwari, from our Liability team, and Kelvin Hui from our Professional Risks team. It seems like any

  • Gertrude Contemporary

    Proclaim proudly sponsors Gertrude Contemporary’s annual exhibition “Octopus”. This year’s exhibition, entitled “Octopus 17 – Forever Transformed“, gave the Melbourne Proclaim team an opportunity to visit the gallery’s new location in Preston, and meet with some of the gallery’s resident

  • When do you refer to a medical panel?

    Do you have properties in Victoria and received a letter from a plaintiff lawyer attaching a medical certificate for an injured claimant?  Medical Panel Victorian legislation codifies the common law of negligence – the relevant act is the Wrongs Act

  • Proclaim Named as one of Australia’s Top 50 Best Places to Work, Again

    Proclaim is proud to announce that we have again been named as one of Australia’s top 50 Best Places to Work as independently rated by the 2015 BRW Great Place to Work Survey. A great workplace is where you trust

  • Proclaim’s Corporate dashboard has arrived!

    Background Over the last 5 years the demands for claims data and management information has continued to expand. While the amount of information is ever increasing, distilling that information to key metrics that drive an understanding of risk remains a

  • Proclaimer – June 2015 Newsletter

    Welcome to the June 2015 Edition of the Proclaimer We find ourselves in a very interesting insurance environment as we enter the main season for renewals. Having just returned from visiting the London market, there are concerns that there is too much capacity in

  • Proclaimer – December 2014 Newsletter

    Welcome to the December 2014 Edition of the Proclaimer. For those of you who have been to our website recently, you will have noticed that we have updated the site so it is responsive, mobile friendly and – more importantly –

  • March 2014 Edition

    Welcome to the March 2014 Edition of the Proclaimer Newsletter. Read more >

  • December 2013 Edition

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    Welcome to the December 2013 Edition of the Proclaimer Newsletter. Read more >

    June 2013 Edition

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    Welcome to the June 2013 Edition of the Proclaimer Newsletter. Read more >