News & archive


Releasing CCTV footage – should you or shouldn’t you?

  In today’s litigious climate we find that the vast majority of our clients utilise closed circuit television or CCTV as a means of monitoring theft and other crimes as well as providing images for scrutiny in the event of

  • Halloween at Proclaim

    Proclaim’s End of Month drinks is not only an opportunity for all of the teams within the company to socialize, but also acknowledges individual Proclaimers who went above and beyond that month. This month, through the wonderful organisation of Proclaim’s social

  • Should I say sorry?

    …. A customer walks into a pizzeria. They are eagerly scanning the blackboard menu which hangs above the counter. Decision made, they move forward to place an order, eyes still half on the overhead menu, and mind on getting home

  • Is the insurance industry keeping its claims promise?

    Insurance like most businesses has a keen focus on generating profit as at least one of their drivers. While there is nothing intrinsically wrong with a focus on increasing revenue and cutting costs, this can lead to unintended consequences if

  • XL Catlin Knowledge Hub – Resilience in the Face of Disaster

    I really enjoyed this event hosted by XL Catlin and learned a lot!  While there was a very interesting presentation on Risk Engineering my top 5 take-outs centred around Insurtech discussions:   Top 5 take-outs AI and Robotics.  It’s important

  • Day out at Melbourne Zoo with Mirabel Foundation

    On October 3rd, a small group of us from Proclaim spent the day volunteering with the Mirabel Foundation.  For those of you who aren’t familiar, the Mirabel Foundation assists children who have been orphaned or abandoned due to parental illicit drug

  • Proclaim at the ANZIIF Liability Conference 2017

    Dianne Nguyen attended the ANZIIF Liability Conference held at the Dockside Cockle Bay Wharf on 10 October 2017.   The top 5 take aways from the Conference were as follows: Worker injury recovery claims continue to be on the rise

  • Art at Proclaim

    We try and keep The Proclaim Collection rich and interesting by having an annual rearrangement, incorporating any new works, and inviting an artist in to share their insights on works in the collection. So last Thursday we were privileged to have

  • Top 3 issues in Cyber insurance and coverage

    Whether we like it or not, cyber liability is a risk which can affect all industries, and can do so in quite severe ways. We write below on three issues and areas that have been in the news and how

  • Dive In Festival – Diversity and Inclusion in Insurance

    Marianne recently attended Dive In – The Festival for Diversity and Inclusion in Insurance. The event was on Innovation Through Diversity, sponsored by XL Catlin. The key theme was that we need a diverse workplace so everyone can flourish and

  • Back to Basics: Claim Mitigation

    Although it seems to be something quite obvious, it is all too often that we see insureds failing to take any mitigating action after an event, which increases and sometimes even creates losses that could have been avoided. Lack of

  • Top 5 Industries for Cyber Claims

  • Proclaim’s 2017 Emerging Leaders Program

    Welcome to Proclaim’s new emerging leaders, who will be part of a 9 month leadership program coordinated by Jon Broome with a mix of internal and external resources. Concepts to be covered include leadership, communication, strengths, resilience, coaching, inspiring performance,

  • Proclaim at YIPs Trailblazers Leadership event – 21 September 2017

    Last night Proclaim attended the Young Insurance Professionals (YIPs) Trailblazers event, Learn to Soar with Insurance Leaders. The panel, which included Andrew Boal from Willis Towers Watson, Donna Walker from CGU and Gary Gribbin from Insurance House, discussed leadership, building a

  • How a TPA can help you – stakeholder relationship

    Managing claims from end to end can often be a great and rewarding experience for a claims manager, but for those other parties who are also involved, it can be a daunting and unfamiliar experience. As I was writing this

  • Georgina and Jon at the AON Health Symposium, Sydney, 14 September

    Jon’s three takeaways: First, Health is clearly at the forefront of the cyber risk threat. This is explained by the value of the patient records that health companies maintain. As opposed to credit card records that can enable simple theft,

  • Proclaim Discussion Group – blurred lines between GL and PI

    Proclaim’s September Discussion Group focused on the increasingly blurred lines between General Liability policies and Professional Indemnity policies. The discussion was led by Ananya Tiwari, from our Liability team, and Kelvin Hui from our Professional Risks team. It seems like any

  • Gertrude Contemporary

    Proclaim proudly sponsors Gertrude Contemporary’s annual exhibition “Octopus”. This year’s exhibition, entitled “Octopus 17 – Forever Transformed“, gave the Melbourne Proclaim team an opportunity to visit the gallery’s new location in Preston, and meet with some of the gallery’s resident

  • When do you refer to a medical panel?

    Do you have properties in Victoria and received a letter from a plaintiff lawyer attaching a medical certificate for an injured claimant?  Medical Panel Victorian legislation codifies the common law of negligence – the relevant act is the Wrongs Act

  • Proclaim Named as one of Australia’s Top 50 Best Places to Work, Again

    Proclaim is proud to announce that we have again been named as one of Australia’s top 50 Best Places to Work as independently rated by the 2015 BRW Great Place to Work Survey. A great workplace is where you trust

  • Proclaim’s Corporate dashboard has arrived!

    Background Over the last 5 years the demands for claims data and management information has continued to expand. While the amount of information is ever increasing, distilling that information to key metrics that drive an understanding of risk remains a

  • Proclaimer – June 2015 Newsletter

    Welcome to the June 2015 Edition of the Proclaimer We find ourselves in a very interesting insurance environment as we enter the main season for renewals. Having just returned from visiting the London market, there are concerns that there is too much capacity in

  • Proclaimer – December 2014 Newsletter

    Welcome to the December 2014 Edition of the Proclaimer. For those of you who have been to our website recently, you will have noticed that we have updated the site so it is responsive, mobile friendly and – more importantly –

  • March 2014 Edition

    Welcome to the March 2014 Edition of the Proclaimer Newsletter. Read more >

  • December 2013 Edition

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    Welcome to the December 2013 Edition of the Proclaimer Newsletter. Read more >

    June 2013 Edition

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    Welcome to the June 2013 Edition of the Proclaimer Newsletter. Read more >