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Over the past few years, we have spoken about our strong belief that insurance markets were hardening. As a TPA working with a variety of clients across a variety of insurance lines, we are able to observe and forecast trends pretty easily. Our teams working in Liability, Professional Indemnity, Medical Malpractice, Property and Motor, Accident and Health, and Construction are in regular discussion with one another, always seeking better understanding of effective claims management and the future of the insurance market. It’s because of this interconnectedness we saw the current hard market coming a while ago.

What does a hardening market look like? It looks like this. It looks like everything we are seeing across insurance markets right now. It looks like increased scrutiny of claims performance reports. It looks like massive increases in premiums and excesses. It looks like heavy competition for limited insurance capacity, and a need to stand out in a positive way to find security.

When excesses go up, it leaves businesses vulnerable to an onslaught of claims under that excess value, all of which will need to be paid directly by the business without help from their insurer. That may have been small change recently, but with the marketing hardened (and becoming more and more so still) those amounts are going to begin to climb. $50,000 – $200,000 excesses equal an enormously increased vulnerability.

We at Proclaim know what a hard market looks like, because we’ve seen it before. We know the signs, we know the outcomes, and we know what action is needed to counter these forces and obtain the most secure position possible for now, and the future.

The key, we have found, is pro-active claims management of under-excess claims by experts that understand how to obtain the best outcome. That includes proper investigation techniques, a solid understanding of insurance laws applicable, and strong communication and negotiation skills. These are not necessarily skills regularly required to facilitate a successful business in the retail, leisure, sporting, travel, or cleaning and logistical spaces, and so when a claim is lodged with a business for an incident the claimant has attributed to them, the business is understandably anxious.

It doesn’t make Proclaim anxious though, because this is what we do. Our Corporate team are legally trained professionals with experience in providing the best outcomes for our clients. We’ve been doing this for 21 years, with a bevy of satisfied clients that have saved enormous amounts of money on claims, all because they allowed us to do what we do best for them.

The market has hardened and it’s a scary time for businesses that need insurance coverage. Financial vulnerability in the form of enormous excesses is going to be the trade-off for obtaining that much needed coverage. It doesn’t have to be that way though.

Contact us today, and let’s talk about how our team can help maintain financial security for your business. It’s what we do best.


If you’d like to get in touch, and find out how we can help you and your business, please contact Marianne Emerson at