Public & Products Liability
For us, liability claims are all about controlling the direction of the claim. So our business model incorporates sharp people with strong technical expertise, lower case loads and strong systems. We overlay this with a strong process for incident response at our clients end. This may involve training and the use of our unique incident management DVD.
Using this model, our objective is to save our clients over $20m a year.
Why do we consistently produce claim cost numbers that are lower than the rest of the market? We understand liability claims and the process you need to get them right. We also measure our results and understand the benchmarks required to demonstrate good results.
Our Account Managers are legally qualified and expert in all jurisdictions in Australia.
We tailor our solutions for the customer and the jurisdiction. For instance, in response to the spiralling costs of Queensland claims, we have developed a PIPA conferencing service that is guaranteed to cut your costs.
CASE STUDY
Claim Management at Work - Liability - Shopping Centres claim management
Proclaim commenced managing claims for a large property trust in 2002. At the time, their claims were being managed by an insurer and they had little control over their risk or their exposure. The average cost of claims over $1 was over $15,000 which was in line with industry standards but outside our KPIs.
We worked with the Trust to improve risk management, incident response and the claim management culture. We also worked in tandem with them and their brokers at renewal in providing presentations to insurers on their risk program.
5 years later and we have managed over 700 incidents and nearly 200 claims.
- Average cost of current & finalised claims reduced by 60% ($4,000).
- Average cost of all finalised claims $1,992 reduced by 75%
- 80% of claims settled for < $5,000.
- 65% of claims settled for < $1,000.
- Litigated claims < 5 %
- Lawyers instructed including Qld PIPA claims < 5%
- Investigators instructed < 5%
Includes 2 years preceding impact of tort reform.
Macquarie CountryWide Trust , Macquarie Office Trust and Macquarie Direct Property Trusts - Zoe Sweeney, Operations Executive, Real Estate Capital:
"Proclaim have been working with us for approximately six years. We originally employed Proclaim to work solely with Macquarie CountryWide Trust and as that was so successful we rolled their service out to the other trusts as well. As the trusts have grown, the number of insurance claims has continued to rise, as have premiums and deductibles.
With Proclaim's assistance we have been able to establish a sound historical database of claims and incidents that we have been able to provide to our insurers upon renewal of our policy, thus helping to minimise premium and deductible increases. Proclaim have helped identify some "problem" areas where recurring incidents have occurred at our assets. They have provided a "hands-on" approach to managing each incident or claim, helping to reduce potential litigation taking place and minimising costs, while ensuring the way keep our customers happy.
Proclaim's services have made a significant contribution to our business from a cost saving perspective by minimising the costs associated with each incident and claim. They always provide an excellent level of service and have superbly managed the growing number of liability claims we have experienced across our property portfolios. We would not hesitate to recommend their services".
Centro - Sia Panagiotopoulos, Operatations Manager, Victoria Gardens Shopping Centre:
"Personally I have found Proclaim to be very helpful; firstly the online system ensures that all the relevant information is recorded. Proclaim takes an interest in all potential claims regardless of how significant or insignificant they may be. Proclaim contact the claimant which basically frees the centre from having ongoing dealings with claimants. The feedback from Proclaim is prompt and of a professional standard"