Proclaim Management Solutions - Claims Administration Services

Proclaim believes our claim administration services can provide you with a high quality, cost effective solution to your claim management requirements. We do this in two ways. First, by pro-active claim handling we minimise claim costs and loss development. Second, by employing advanced on-line technology we streamline incident notification and provide quality risk management information.

We can provide you with tailored solutions across all lines of insurance, including casualty, property (commercial and domestic), motor, personal accident, disablement and travel, specialty classes and professional lines. We have the expertise and the technology to bring you cost effective claim solutions for claim overflow, claim frequency programs or specialty lines of insurance. Whatever class of claims we handle, our underlying approach and service ethic remain constant. However we build our claims response according to the unique needs of our clients and the class of business they underwrite or self-insure.

In all our services we provide fee options that represent real value against the outcomes we will reach. Our aim is to demonstrate our success through the value we produce for our clients.

1. Liability Claims

We believe that a successful liability claims program is the result of a number of pieces of the jigsaw fitting neatly together. Finding the right combination is a test, and that is why some of Australia’s biggest companies have sought our experience when seeking improvement to their claims management model. We specialise in handling liability claims and can demonstrate cost savings that come from a better claim process.
We work with our clients to understand their business before we develop the right claim handling administration solutions for them. For our clients, this not only translates to savings of time and money, but an improved risk and claim program also provides wider and cheaper insurance options. Whether you are a single location manufacturer requiring a better customer complaint process, or a multiple location retailer needing on-line claims support, we can structure the claims response that can enhance customer relations and save you money.
In 2006 Proclaim developed a Public Liability DVD to assist with staff training in public liability incident management.

Proclaim manages some of Australia’s largest and most complex Directors and Officers liability claims. We also have worked on large and complex one-off professional indemnity claims. We are equally adept at creating superior solutions for scheme business where our proactive claim management across a number of smaller scale claims can enhance the approach to risk situations and reduce costs. We pride ourselves on using our expertise to find creative solutions that deliver superior results.

Proclaim is one of the few claims administrators with specific expertise in directors and officers liability, professional indemnity (including medical malpractice) and fidelity claims and so can provide claim administration solutions in an area requiring specific expertise where infrastructure costs can be high. For liability and professional claims we use skilled lawyers with a commercial focus to achieve superior results. So if you are a specialty player, or an overseas insurer looking for local claims resources, we can help you with claim administration solutions.

We can provide superior service solutions for both domestic and commercial property claims. We combine our superior people with the latest on-line technology to facilitate rapid resolution of property claims. For domestic claims we understand the kind of service delivery that can win the hearts of your customers. For commercial claims, be they damage or business interruption claims, we understand the importance of winning the minds of your customers by getting businesses back on their feet as quickly as possible. We are committed to finding creative solutions to our client’s difficulties quickly and painlessly. We combine superior people, a national panel of adjusters, repairers and builders with the kind of proactive service that can deliver cost effective solutions for all your property claims requirements.

4. Motor

We believe that if you have had a car accident that is pain enough. The claim experience should be designed to deliver the service you need to get going again. We use the right staff, on-line technology and a reliable vendor network to ensure motor claims are handled quickly and without fuss.
We believe that managing a motor fleet requires accident management strategies as well as the bells and whistles of a claim service strategy. That’s why we work with our new clients to develop the right parameters for their claim system before it is utilised. We work with our clients to understand their business and objectives and share their goals for continuous improvement.

We have had great success in fleet management, and in our case studies section you can read how we saved one client 25% of their claim costs. If you want better service and significant cost savings on your motor claims, talk to us now.

5. Accident, travel, disablement and warranty claims

If you need a claims solution in areas such as travel, accident, disablement, life or warranty claims, talk to us about how our expertise, service ethic and technology can deliver value to you.
Proclaim has been managing personal accident programs for 5 years, from smaller defined benefit claims through to catastrophic death and permanent disablement claims. These claims are well suited to our model where we create a superior claim management process and then apply our expertise and on-line systems to generate a smarter result. We believe there is great opportunity for both companies and insurers to utilise superior outsourced solutions for these claims.

Russell Walker joined Proclaim in September 2007 to further build our capability in accident, travel and disablement claims. Russell brings a wealth of accident and disablement claims experience to Proclaim, having worked in Senior Management roles at Cigna/ Ace and then more recently at CSN. Russell will be located in the Sydney office of Proclaim but will also work closely with our Melbourne and Brisbane teams and their clients.

Russell’s mandate is to build a streamlined claim process using web based applications that will provide the most efficient and cost effective process for insurers and their customers.

6. Workers Compensation

The resources that we have utilised to provide leading edge liability claim management services can now be utilised to enhance your workers compensation claim requirements. Using web based claim forms and interactive call centre technology, combined with technical expertise at both claim and medical assessment levels, we can improve your results and save on your premiums. Whether it is a data mining or notification service, or a full suite of claim management services, we can provide the solutions.