Claims Management Consulting Services

We can work with companies and their underwriters to review existing claim procedures. Where an insured is dealing with customer complaints we can work with them to design an effective claim process, one that ensures claims are handled correctly and consistently from first notification through to settlement. We can also review a combination of your systems, staffing and procedures to provide recommendations for future claim handling.

The fundamental problem facing companies with large numbers of claims, particularly third party claims, is loss development. Unless losses are handled correctly from the moment they arise - which includes having a working reserving process - companies will continue to see losses escalate well after the policy period may have expired. As part of our consulting services we offer solutions to minimise adverse loss development, which can lead to significant savings in claims and future premiums.

Here are some examples of the types of consulting projects we have undertaken:    

1. Designing a claim management concept of operation for a large event
2. Designing a claim review process for a high frequency low value claim scenario
3. Incident and claim management training for staff who deal with customer issues     
4. Audit of files for reserving adequacy
5. Audit of claim process and recommendations on improvements
6. Health check of performance of corporate claim unit
7. Review of runoff portfolios for reserves and strategy recommendations
8. Contract reviews of insurance indemnity clauses for claims issues
9. Designing a claim review process that meets corporate objectives and satisfies insurer  requirements
10. Coverholder or underwriting agent claim review – process, reserves, reporting.

“We are committed to excellence in our services and
value in our outcomes”

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