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Skill Tester
  
 


Fancy yourself as a liability claims manager? Why not test yourself to see how you rate.

  YES
  1. Do you work with clients to ensure you receive notifications of all incidents within 24 hours of the incident occurring?
  1. Do you have facilities for on-line claims forms?
  1. Can your claim system segregate incidents according to severity?
  1. Have you completed your initial investigation and formulated a strategy for the handling of the claim within 14 days?
  1. Do you raise accurate reserves based on the facts of each individual claim within 60 days of being notified of the claim?
  1. Do you aggressively manage the services and bills provided by your legal panel? Do your lawyers understand your billing requirements?
  1. Do you insist on early use of alternative dispute resolution - at the outside within six months of the claim arising?
  1. Do you understand the complications raised by the GST for liability claims?
  1. Are the staff who are responsible for handling liability claims legally trained?
  1. Do you understand the costs of handling liability claims? Could you tell us the average internal cost incurred in handling a liability claim?
 


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