Underwriting agents and coverholders generally exist to provide sharper services to niche markets in insurance. The expertise in agents often lies in technical underwriting and their ability to provide quick turnaround and meet their customers’ expectations. Claim management is generally not a core competency of an underwriting agent or coverholder. Claims can be a distraction and the technical and reporting requirements can often be beyond their capabilities. Yet providing an excellent claim service, and accessing the right technical expertise, remains a critical strategic issue.
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