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Question: How to solve a problem for a client who needed training across over 100 Shopping Centres and who have a constantly changing set of employees who need to understand the correct way to respond to a customer incident?
In conjunction with two of our clients, Centro and Spotless, Proclaim developed a 20 minute DVD to train staff on the importance of a good customer response, using a light hearted training DVD that stars Kym Gyngell of “Colin Carpenter” fame.
The DVD is now used as part of induction programs and can be used more widely to help any company train their staff on the right way to respond to customer incidents, and what information a claim manager needs to do their job effectively.
For enquiries regarding the DVD or Proclaim Incident management training, please contact us
We are proud to announce Proclaim’s inclusion
in the BRW Fast 100 for 2004 and 2005.
The BRW Fast 100 recognises up and coming businesses demonstrating
rapid revenue growth over a three year period. Since our establishment
in 1999, our success has been driven by our unswerving commitment
to finding creative claims solutions for our clients. Our people
play a pivotal role in our success. We have always been intent on
building a team with expertise and passion for what they do. We
strongly believe that the team we now have in place has skills that
are superior to any other in our industry.
We are excited about our future as we believe that we have laid a solid platform from which
we can continue to drive superior results.
We thank our customers for their support and part in our success.
We believe it is our customers who drive us to innovate. As an independent
claim manager we believe strongly in the power of a specialist model,
and we are more confident than ever that we can achieve growth while
continuing to improve our business and our client’s results.
We look forward to working with you in our continuing quest to go
beyond zebra.
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The difference between claim management
and loss adjusting
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Implementing an integrated program
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ART
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Claims Management - A new service paradigm
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Directors and Officers Liability
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"Court ruling a win for public venues"
- AFR 14 October 2003
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"Insurance becomes major liability"
- AFR 26-27 May 2001
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"Insurance is new nightmare" -
AFR - 29 June 2001
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Pty. Ltd. ACN 087 666 484
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