Morgan & Griffin – Edward O’Donohue:
“We love working with Proclaim- our Claims Manager is fantastic with prompt and informative feedback – we don’t know how we coped without them as Proclaim is now such an integral part of our business model.”
 Our vision is for Proclaim to be renowned as the best claims manager in Australia. The one companies and insurers turn to when they want the best outsourced claim solution for their needs.
We aim to contribute to the success of our clients. We will leave our footprint on the claim landscape and become renown world wide for the excellence of our services.
- We will win the trust of our clients
- We will be committed to providing value in the outcomes we reach.
- We are committed to finding new and creative methods for resolving claims.
- We will push the barriers of technology to find superior methods of communication with our customers.
- We will work with our customers to identify and minimise risks.
- We will understand our clients business and will work to further their commercial interests. We will become indispensable to the successful operations of our clients.
- We will work to educate our clients to improve customer relations.
- We will reserve early and accurately to enhance the prospects of rapid settlement of claims and will strive to minimise adverse loss development.
- We will employ superior people who enjoy the challenge of claims and have a strong service ethic that will be clearly displayed to our customers.
We see customer complaints
as an opportunity rather than a problem.
- We will improve your client's claim process.
- We will cut their claim costs.
- We will provide meaningful risk management information.
- We will make it easier for you to remarket or renew their
insurance program.
A hard market is never far away - we advocate to our clients to always deal with risk and claims issues as if you are in a hard market. If you relax your risk and claim management regime in a soft market you will inevitably see poor results come through later, often when you are in a hard market cycle, and poor results can lead you to be poorly positioned to access scarce insurance capital.
For companies and their insurance brokers, a superior claim management model can be a positive feature in a hardening insurance market. If you work with Proclaim we will improve your client's claim process and enable you to reap the benefits:
- We will cut claim costs.
- We will provide meaningful risk management information.
- We will make it easier for you to remarket or renew their insurance program.
Our independence is valued by underwriters - we don't provide adjusting or legal services, we just drive superior results.
© 2007 Proclaim Management Solutions
Pty. Ltd. ACN 087 666 484
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